FAQ

Frequently Asked Questions

📸 How do I upload photos?

When you place your order, you’ll see an Upload Photo button on the product page. Simply select your image(s) from your device and add them to your order. For best results, please use clear, high-resolution photos.
đź’ˇ Tip: Bright, well-lit images print best on our 2x2 magnets.

⏱️ What are your processing & shipping times?

  • Processing: Each order is custom-made with care. Please allow 5–7 business days for us to create your magnets.

  • Shipping: Once completed, your order will ship via [insert carrier, e.g., USPS] and typically arrives within 3–5 business days (U.S. orders).
    We’ll send you a tracking number as soon as your package is on its way.

🧲 How do I care for my magnets?

Our magnets are designed to last, but here are a few tips to keep them looking their best:

  • Store them on smooth, clean surfaces (like your fridge or a magnet board).

  • Avoid prolonged exposure to water or direct sunlight.

  • To clean, gently wipe with a soft, dry cloth.

  • Handle with care to prevent scratches on the photo surface.

💛 What if there’s an issue with my order?

Because every order is custom, we don’t accept returns or exchanges. However, your happiness matters to us!
If your magnets arrive damaged or if there’s a mistake with your order, please contact us within 7 days of delivery. We’ll work with you to make it right.